CVS was working on updating their point-of-sale system. A Senior UX Researcher put together an original workflow to show notes from discussions of the new system.
Role + Impact
My task was to simplify the original workflow so stakeholders could easily understand the proposed process and give their approval to move forward with the changes.
Not doing so would mean stakeholders would not approve changes to the point-of-sale-system, impacting the customer’s experience and falling behind competition.
Original Workflow
Workflow provided by Sr. UX Researcher
The original workflow was confusing and lacked a clear direction. After learning more about the proposed process, I simplified the workflow chart.
