I seek to provide value and improve lives through intuitive, well-though out experiences.
I have a deep understanding of UX Design principles, with several years experience in researching and understanding users, customer service, and strategic planning that aid teams in creating useful, usable and valuable solutions.
My case studies serve as proof of the variety of work and skills I have that result in measurable improvements to business goals.
Case Studies
Troo Co
Securing investor funding with concept app design
THE WORK: Wireframing, Prototyping, Animations
THE OUTCOME: Redesigned website, securing investor funding
Wiener Waggin’ Catering
Reinventing the service experience for increased revenue
THE WORK: User Research, User Flows, Wireframing, Prototyping, Usability Testing
THE OUTCOME: Increased engagement from the website
University of Phoenix
Boosting productivity & happiness through CX Design
THE WORK: User Research, Customer Experience Design
THE OUTCOME: Increased satisfaction and shortened processing time
Other Works
CVS
Simplifying a Workflow for Stakeholder Engagement
THE WORK: Workflow Chart
THE OUTCOME: Provided a simplified chart to share with Stakeholders
Envision Décor
Focusing on users to receive 100% customer satisfaction
THE WORK: User Research, Customer Experience Design, Website Design
THE OUTCOME: High percentage of customer satisfaction
Home-Based PreK
Empathizing with the user to guarantee safety and happiness
THE WORK: Affinity Diagram, Design Thinking, Curriculum Design
THE OUTCOME: Customer satisfaction and safe outcomes
